Turquoise, Eudes Correia Studio Privacy Policy

This policy explains how Turquoise, Eudes Correia Studio (“we”) uses the personal data we collect when you use the website turquoise.eudescorreia.com. It applies to users in Portugal, the European Union, and worldwide.

Topics:

• What data do we collect?

• How do we collect your data?

• Why do we collect your data?

• How do we use your data?

• How do we store and for how long do we keep your data?

• With whom do we share your data?

• International transfers

• Marketing

• Cookies

• Your data protection rights

• Children’s privacy

• Changes to this policy

• How to contact us

• How to contact the supervisory authority

What data do we collect?

We collect:

• Personal identification and contact details: name, email, phone number, address, and country.

• Account and course information: login credentials, course enrolment history, progress, and messages.

• Transaction data: courses purchased, price, and payment method. We do not store full credit‑card details; these are processed by our payment provider.

• Technical data: IP address, browser type, device identifiers, pages visited, and timestamps, collected through cookies.

• Marketing preferences and any comments or communications you send us.

How do we collect your data?

We collect data directly from you when you:

• Register an account, purchase a course, or contact us.

• Complete forms or surveys, or opt in to marketing communications.

• Browse the site via cookies and analytical tools.

We also receive data from third parties such as payment processors (for payment confirmations) and analytics providers (aggregated statistics).

Why do we collect your data?

We process data on the following legal bases:

• Contract: to provide access to courses and manage your account.

• Legitimate interests: to improve our services, ensure security, and communicate about similar offers, balancing these interests with your rights.

• Consent: for marketing emails, personalisation, and non‑essential cookies. You may withdraw consent at any time.

• Legal obligation: to comply with tax, accounting, and other laws.

How do we use your data?

We use your data to:

• Create and manage your account, enrol you in courses, and process payments.

• Provide customer support and communicate about your orders.

• Send marketing communications if you have given consent.

• Improve and personalise our website and services.

• Prevent fraud and comply with legal obligations.

We do not sell your data.

How do we store and for how long do we keep your data?

We store data on secure servers in the European Economic Area or with service providers that are contractually obliged to protect it. We implement security measures and retain data only for as long as necessary:

• Account data: while the account remains active and up to five years after the last activity.

• Transaction data: at least five years for tax and accounting purposes.

• Marketing preferences: until you unsubscribe.

• Analytics data: up to 26 months.

We regularly review these periods and delete or anonymise data when it is no longer needed .

With whom do we share your data?

We share data only with trusted third parties that support our business (hosting providers, payment processors, analytics services, and course management platforms) under confidentiality agreements. We may share data with professional advisers, authorities, other entities in our group (with your consent), or as part of a business transfer. We do not share your data with advertisers for their own purposes.

International transfers

Some of our service providers are located outside the EU. When data is transferred outside the EU, we use Standard Contractual Clauses or other safeguards to ensure equivalent protection.

Marketing

We will send information about our courses and products only if you have given prior consent. You may opt out at any time via the unsubscribe link or by contacting us. We will not share your contact details with third parties for marketing without your explicit consent.

Cookies

We use cookies to ensure our website functions properly, remember your preferences, and analyse how you use the site. Essential cookies are required and do not require consent; preference, analytics, and marketing cookies require your consent . You can manage your preferences via the cookie banner or through your browser settings; disabling non‑essential cookies may affect some features.

Your data protection rights

You have the right to:

• Access your data: request copies of your personal data.

• Rectify your data: request correction or completion of data you believe is inaccurate or incomplete.

• Erase your data: request deletion of your personal data under certain conditions.

• Restrict processing: request limitation of processing under certain conditions.

• Object: object to processing based on legitimate interests or marketing.

• Data portability: receive a copy of your data in a structured, commonly used format or request its transfer to another organisation.

• Withdraw consent: withdraw consent at any time when processing is based on consent.

We will respond within one month and may require proof of identity.

Children’s privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so that we can remove it.

Changes to this policy

We may update this policy periodically. We will post any changes on this page and, if changes are significant, notify you by email. Last updated: 08/11/2025.

How to contact us

• Email: turquoise@eudescorreia.com

• Mail: Turquoise, Eudes Correia Studio, [insert full address]

How to contact the supervisory authority

If you are in Portugal and wish to lodge a complaint, contact the Comissão Nacional de Protecção de Dados (CNPD):

• Address: Av. D. Carlos I, 134, 1º, 1200‑651 Lisboa, Portugal

• Phone: +351 213 928 400

• Email: geral@cnpd.pt .

You may also contact the data protection authority in your country of residence.

Online Courses Terms & Conditions

• Service description: We offer recorded online video classes that provide comprehensive learning experiences in watercolour techniques.

• Registration and payment: Payment is required during registration through the accepted payment methods listed on our website.

• Access and usage rights: Access is personal and non‑commercial. Sharing, reproduction, or distribution of content without explicit permission is prohibited.

• Privacy: The personal information collected during registration will be used solely to manage your account and in accordance with this policy.

Cancellation & Refund Policy

All purchases of recorded online video classes are final. Due to the nature of digital content, we do not offer refunds once a class has been purchased and accessed. Please review the class description and requirements carefully before purchasing. For exceptional situations, contact turquoise@eudescorreia.com.